Glossary of Terms, Acronyms and sales techniques designed to befuddle...
(Some of our competitors, may want to look away!)
Traditionally the telecommunication industry loves to baffle and bewilder their clients with terminology and sometimes smoke and mirrors. Here's our breakdown for you, hope it is useful and helps demonstrate our no nonsense honest approach to business and building partnerships with our existing and future clients.
EOT or Buy-Out Fee
Early termination charge (EOT) and the Buy-Out fee mentioned above are legitimate charges levied by the incumbent provider in the event of the customer wishing to terminate (or leave) the contract early. This is usually calculated by the number of months remaining multiplied by the basic monthly tariff costs.
Minimum spend clause
Beware of a ‘Minimum Spend’ Clause. This is usually only used for large corporate customers when dealing directly with a Network. This clause requires the customer to spend a minimum sum of money over the contract term. This often enables provider to quote attractive and very low monthly tariff charges and bundle costs. However, here is the ‘Rub’, the clause requires you to spend far more than you have budgeted for over the contractual term. So, in the event of you wishing to leave at the end of the set contractual term, you find you will be charged for the outstanding Spend – Ouch! Often the trusted ‘Buyer’ you employed to reduce your costs and signed you in to this marvellous ‘cheap’ deal has left your business having collected his Bonus in cost reduction! Yep, we have seen it all …
A Porting Authorisation Code (PAC) is a code that mobile providers must issue on request which allows you to switch your mobile service and keep your existing number. Small businesses (like Consumers) can request and receive within 24 hours, Corporate classed businesses can expect a 7 day delay.
A Personal Identification number (PIN) is a numeric password used to authenticate a user accessing a system (i.e. phone or sim card).
The PUK (Personal Unblocking Key) code is a code consisting of 8 digits that you also received with your SIM card. It is used to unblock your SIM card when you entered 3 times a wrong PIN code. Keep it safe, although the network should be able to provide in the event of loss.
Multimedia Messaging Service (MMS) a standard way to send text messages that include multimedia (Photos etc) content to and from a mobile device over a cellular network. Note – this is usually chargeable and expensive compared with sending using a digital messenger platform like ‘WhatsApp’ etc.
Short Message Service (SMS). More commonly known as Texting, it is the most widely used type of text messaging carried over a cellular network. Warning - Used to send photos it becomes MMS, see above)
Visual voicemail lets users easily check voicemail without making any phone calls. Users can access and view a list of messages via an interface, listen to them in any order and can delete them.
Tethering and Hotspotting
Tethering is the term used for broadcasting your phone's mobile signal as a Wi-Fi network, then connecting a laptop or any other Wi-Fi-enabled device up to it to access the internet. Can be referred to as a mobile hotspot, personal hotspot, portable hotspot or Wi-Fi hotspot.
International Mobile Equipment Identity (IMEI) and is a unique number given to every mobile phone. Its purpose is to identify a device and offers a level of protection is a device is lost or stolen.
Porting with the aid of a PAC (see above) allows you to move an existing Mobile number to a new provider. The normal process is to request a PAC and then give this to your new provider. Note - a MAC is required to move broadband provider.
Voice Over Internet Protocol (VOIP) put simply, a technology that allows users to make voice calls over the internet, either over a fixed or mobile connection.
Access Point Name (APN) provides a phone with the information needed to connect to a wireless service.
Virtual Private Network (VPN) a private network that uses a public network (usually the internet) to connect remote sites or users together. This gives you online privacy and anonymity by creating a private network from a public internet connection.
4G is short for fourth generation broadband cellular network technology. Faster than the 2G and 3G that came before, It allows customers outside of WiFi to make calls, send texts and use data. Most devices on the market will currently be 4G enabled.
5G is the next generation of mobile connectivity that will give customers greater speeds than 4G. It was first introduced in May 2019 and will have a huge impact on the way we live and work. The number of 5G ready devices is beginning to expand and they will eventually be the default. It will also enable IOT (see IOT) to expand and provide numerous tracking, metering and safety monitoring services.
WiFi is the technology that allows a wireless connection to the internet.
Bolt-On or Bundle
A bolt-on is a service that can be added to an existing tariff to increase the inclusive allowance, e.g. additional text messages, Minutes, Data and service.
Bluetooth is a wireless technology enabling data transmission from one device to another within approximately a 10m proximity.
Internet of Things (IOT) not in my opinion an inspiring term for such an innovative service. This service enables devices to track, monitor, and support all number of services. With the capability of 5G the applications are infinite.