What our customers are saying...
Rosebank Sports are a family run A family run, Independent, “Proper Sports Shop’’, who specialise in Racket Sports, Running, General Wellbeing and Fitness, Swimming, Crown Green Bowls and many, many more!!
Tony approached us with a requirement to bring his telephony up to date, and to improve the customer experience when his customers called in.
The main stumbling block was that some staff members work remotely which caused a challenge for the old telephony equipment, as well as an old user interface which made routine configuration changes very difficult.
After an initial consultation and a deep dive into how Tony and his team were working, we developed a new telephony structure which not only improved the customer experience, but also saved Rosebank Sports a significant amount of money each month.
The process was managed from start to finish with key milestones made clear from the outset, which caused very little disruption to service.
"I was a little dubious about making the transition from BT to another provider, and always associated the BT name with being the best in the business. After seeing how ‘On the Button Communications Ltd’ dealt with the transition of my services and the attention to detail with every aspect of my new telephony system, I would not hesitate to recommend them to any other business".
Tony Turner - Managing Director - Rosebank Sports